Shipping policy

Shipping & Delivery Policy

Last updated: 10 August 2025

1. Processing Your Order

  • Orders are processed within 1–3 business days after payment has cleared.
  • Orders placed after 2pm or on weekends/public holidays will be processed the next business day.
  • We will notify you by email or WhatsApp once your order has been dispatched.

2. Delivery Methods

We ship across South Africa using:

  • Courier Guy / PUDO (locker delivery)
  • PostNet (collection at your nearest PostNet branch)

3. Delivery Times

Estimated delivery times (once dispatched):

  • Main Centres: 2–4 business days
  • Outlying Areas: 3–7 business days
  • PostNet to PostNet: 3–5 business days

Please note: Delivery times are estimates and may be affected by factors outside our control (e.g., courier delays, strikes, extreme weather).

4. Delivery Fees

  • Shipping fees are calculated at checkout based on your delivery location and chosen courier method.
  • Free shipping promotions (if applicable) will be clearly displayed on our website.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email or WhatsApp.
You can track your order on the courier’s website:

6. Risk & Responsibility

  • We take great care in packaging your order.
  • Once your parcel is handed to the courier, the risk of loss or damage passes to you.
  • If your parcel is lost or damaged in transit, we will assist you in lodging a claim with the courier.

7. Incorrect Address / Failed Delivery

  • Please ensure your delivery details are accurate before completing checkout.
  • If the courier cannot deliver due to an incorrect address or repeated failed delivery attempts, you may be responsible for additional re-delivery costs.

8. In-Store Collection (Optional)

  • You may select in-store collection at our Riversdale location during business hours.
  • You will be notified once your order is ready for pickup.

9. International Shipping

Currently, we do not offer international delivery.

10. Contact Us

For questions about shipping, email us at admin@dekaplyn.co.za or call our store during business hours.