Privacy policy

Last updated: 10 August 2025
Version: 1.0

1. Introduction

At Kaplyn Barber, Salon & Gifts, operated by Riversdale Home Supplies (PTY) Ltd, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA) and, where applicable, GDPR for international visitors.

Our goal is to ensure that your personal data is handled securely and transparently whether you interact with us in-store, via our website (www.dekaplyn.co.za), or through other communication channels.

2. Company Details

Registered Business Name: Riversdale Home Supplies (PTY) Ltd
Trading As: Kaplyn Barber, Salon & Gifts
Company Type: PTY Ltd
Company Registration Number: 2022/438749/07
VAT Number: 4390313924
Registered & Main Business Address: 21 Van den Berg Street, Riversdale, 6670, South Africa

3. Information Officer

In terms of POPIA, our Information Officer is:
Name: Mr. J Priem
Email: admin@dekaplyn.co.za

4. Scope of This Policy

This policy applies to all personal information collected through:

  • Our website (www.dekaplyn.co.za)
  • WhatsApp messages and calls
  • Facebook and Instagram direct messages
  • In-store forms for loyalty programmes and competitions
  • Payment systems (PayFast, Yoco, PayPal)
  • Courier deliveries (Courier Guy/PUDO and PostNet)

5. What Personal Information We Collect

Depending on your interaction with us, we may collect:

  • Basic identification information (full name, contact number, email address)
  • Payment details (processed securely via our payment partners — we do not store card information)
  • Delivery details (address, recipient name, contact number)
  • Loyalty programme details (as provided on enrolment forms)
  • Competition entries (name, contact information)
  • Medical/allergy information for salon services (POPIA categorises this as special personal information — see Section 10)
  • CCTV footage for security purposes (see Section 11)

We also collect anonymous browsing data (cookies) when you visit our website to improve functionality and user experience.

6. How We Collect Your Information

  • Directly from you (in-store, on our website, via WhatsApp, or social media)
  • Through our online store platform (Shopify)
  • Through payment gateways (PayFast, Yoco, PayPal)
  • Through courier companies when fulfilling your delivery
  • Via our loyalty programme software (Odyssey)

7. How We Use Your Information

We use your personal data to:

  • Process orders and provide products/services you purchase
  • Enrol you in our loyalty programme
  • Deliver purchases to your chosen address
  • Contact you regarding bookings, orders, or competitions
  • Send occasional promotional offers via email, SMS, or WhatsApp (with your consent)
  • Maintain accurate business and tax records (as required by South African law)

We do not sell or rent your personal information to third parties.

8. Third Parties Who May Receive Your Information

We may share your personal data with:

  • Payment processors (PayFast, Yoco, PayPal) — for payment verification and processing
  • Courier partners (Courier Guy/PUDO, PostNet) — for order delivery
  • Website hosting (xneelo) and platform provider (Shopify) — to maintain our online store
  • Loyalty programme provider (Odyssey) — to manage rewards and points

All third-party providers are contractually bound to protect your information.

9. Data Retention

In compliance with South African tax law, we retain financial transaction records for 5 years. Other personal data is retained only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

10. Special Personal Information — Health/Allergy Data

When providing salon or beauty services, we may request details of allergies or medical conditions relevant to the treatment. This information is collected solely to protect your health and ensure safe service delivery. It is stored securely, not shared with third parties, and only accessed by authorized staff.

11. CCTV & Security

Our premises are monitored by CCTV for safety and security. Images and recordings may be used for crime prevention and investigation purposes and may be shared with law enforcement when legally required.

12. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information
  • Correct any inaccurate personal information
  • Request deletion of your personal data (subject to legal retention requirements)
  • Withdraw consent for marketing communications at any time

13. Marketing & Communication Preferences

We may occasionally send promotional material by email, WhatsApp, or SMS if you have given your consent. You can opt out at any time by:

  • Clicking the “unsubscribe” link in our emails
  • Replying STOP to an SMS
  • Emailing admin@dekaplyn.co.za with your request

14. Cookies & Website Tracking

Our website uses cookies to enhance browsing and improve user experience. By continuing to browse, you consent to our cookie use. You may disable cookies in your browser settings.

15. Policy Changes

This policy may be updated periodically. Any significant changes will be communicated via our website or by email (if we have your contact details). The most recent version will always be available at www.dekaplyn.co.za/privacy.

16. Contact Us

For questions, access requests, or concerns regarding this policy:
Information Officer: Mr. J Priem
Email: admin@dekaplyn.co.za
Business Address: 21 Van den Berg Street, Riversdale, 6670, South Africa